Terms of Service
Last updated: 12 July 2026
1. About these Terms
These Terms of Service (“Terms”) govern your access to and use of the PCRPro platform, including the website at pcrpro.com.au, the web application, associated APIs, and any reports, tools, or services we make available (together, the “Platform”).
PCRPro is a product of WA Rental Services Pty Ltd (ABN 14 618 913 198) (“PCRPro”, “we”, “us”, or “our”). By creating an account, subscribing to a plan, accessing a report, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
If you are entering into these Terms on behalf of a company, agency, or other organisation, you represent that you have the authority to bind that organisation, and “you” refers to that organisation.
2. Definitions
“Account” means a registered account on the Platform.
“Account Holder” means the individual or organisation that registers for and holds an Account, and who is responsible for the subscription and payment.
“Authorised User” means an individual permitted by an Account Holder to access the Platform under the Account Holder’s Account (for example, staff of a property manager or agency).
“Inspection Report” or “Report” means a property condition report, inspection record, or similar document created, stored, or exported using the Platform.
“Tenant” means an individual who is granted limited access to review and respond to a Report via a secure review link, and includes co-tenants.
“Subscription” means a paid plan you select, as described on the Platform or agreed with us.
“Content” means any data, text, images, photographs, signatures, comments, or other materials submitted to, stored on, or generated through the Platform.
“Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
3. Eligibility and accounts
To use the Platform you must be at least 18 years old and capable of forming a legally binding contract. Account Holders must provide accurate, current, and complete information at registration — including contact name, company or agency name (where applicable), ABN, billing address, phone number, and email — and keep that information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, including the actions of your Authorised Users. You must notify us promptly at admin@warentalservices.com.au if you become aware of any unauthorised access or use of your Account.
You are responsible for the acts and omissions of your Authorised Users, and you must ensure they comply with these Terms.
4. The Platform and its role
PCRPro provides software that enables property managers, agencies, inspectors, and other users to create, store, manage, and share property condition and inspection reports, and enables Tenants to review and respond to those reports.
PCRPro is a software tool only. We are not a party to any tenancy agreement, lease, property management arrangement, or dispute between landlords, agents, property managers, inspectors, and tenants. We do not conduct inspections, verify the accuracy of any Report or Content, provide legal, real estate, or valuation advice, or determine the outcome of any tenancy matter. You are solely responsible for the accuracy, completeness, and lawful use of the Reports and Content you create or rely upon.
5. Subscriptions, plans, and fees
5.1 Plans. The Platform is offered on a tiered subscription basis. Plan 1 (Small) is available via self-service sign-up. Higher tiers are available on a contact-us basis, with pricing and features agreed with us and configured to your Account. The features, limits, and price of each plan are as described on the Platform or in your agreement with us.
5.2 Fees and GST. All fees are payable in Australian dollars and are stated exclusive of GST unless otherwise indicated. Where GST applies, we will issue a compliant tax invoice. You are responsible for all applicable taxes other than taxes on our income.
5.3 Payment. Payments are processed through our third-party payment provider, Stripe. By subscribing, you authorise us (via Stripe) to charge your nominated credit card or bank account (direct debit) for the applicable recurring subscription fees on each billing cycle. You authorise recurring charges until you cancel in accordance with these Terms. Your use of Stripe is also subject to Stripe’s own terms.
5.4 Billing cycle and renewal. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. It is your responsibility to ensure your payment details remain valid and current.
5.5 Failed payments. If a payment fails, we may retry the charge. Where a payment remains unpaid, we may retry after 24 hours, retry again after a further 24 hours, suspend access to the Account at 5 days overdue, and cancel the Subscription at 7 days overdue. Suspension or cancellation for non-payment does not relieve you of your obligation to pay outstanding fees.
5.6 Upgrades and downgrades. If you upgrade mid-cycle, the change takes effect immediately and the additional charge is pro-rated for the remainder of the billing period. Downgrades take effect at the start of the next billing period unless we agree otherwise.
5.7 Price changes. We may change our fees. For existing Account Holders, we will give reasonable prior notice of any price increase (for example, by email to your registered address). Continued use of the Platform after the change takes effect constitutes acceptance of the revised fees.
5.8 No free trial. Unless expressly offered in writing, the Platform is not provided on a free-trial basis.
6. Cancellation and the effect of termination
6.1 Cancellation by you. You may cancel your Subscription at any time through your Account or by contacting us. Cancellation stops future renewals. Your access continues until the end of the billing period already paid for, after which the Subscription ends.
6.2 No refunds. Except where required by the Australian Consumer Law or otherwise agreed in writing, fees already paid are non-refundable and we do not provide credits or refunds for partial billing periods or unused features.
6.3 Data after cancellation. What happens to your data on cancellation depends on your plan:
- Plan 1 (Small): no post-cancellation data access is provided. You are responsible for exporting any Reports or Content you wish to retain before your access ends.
- Plans 2–7: you retain access to your data for 30 days after cancellation to allow export, after which access ends. We may retain your data internally for up to 2 years thereafter for legal, compliance, and business-continuity purposes, after which it may be deleted.
You should export any Content you need before the relevant access period ends. We are not liable for any Content that is deleted in accordance with this clause.
6.4 Suspension or termination by us. We may suspend or terminate your Account, with or without notice, if you breach these Terms, fail to pay fees, use the Platform unlawfully or in a way that risks harm to us or others, or where we are required to do so by law. Where practicable and lawful, we will give you notice and an opportunity to remedy a breach.
7. Acceptable use
You must not, and must not permit any Authorised User or other person to:
- use the Platform in breach of any law, regulation, or third party’s rights;
- upload or store Content that is unlawful, defamatory, misleading, or infringes intellectual property or privacy rights;
- submit false, inaccurate, or fraudulent Reports or Content;
- access the Platform to build a competing product, or copy, scrape, reverse engineer, or resell the Platform;
- upload malware or interfere with the security, integrity, or performance of the Platform;
- attempt to gain unauthorised access to any part of the Platform or to another user’s Account or data; or
- use the Platform to harass, abuse, or harm any person, including Tenants.
We may investigate suspected breaches and take action including removing Content and suspending access.
8. Tenant access and reviews
Where the tenant review feature is used, an Account Holder or Authorised User may issue a secure link inviting one or more Tenants to review a completed Report.
Tenant access is subject to the following:
- review links expire 7 days after issue by default;
- access is authenticated by a secure token link together with a one-time email verification code (which expires after 10 minutes and locks after 3 failed attempts);
- a Tenant may add comments and photographs, and provide a digital signature to submit a review; and
- Tenant comments are additive and recorded separately from the inspector’s data — they supplement, and do not alter or overwrite, the original Report.
Tenants are responsible for the accuracy and lawfulness of the comments, photographs, and signatures they submit. Submitting a digital signature constitutes the Tenant’s acknowledgement of their review and is intended to have legal effect as an electronic signature. A Tenant’s use of the review feature is subject to these Terms to the extent applicable.
Nothing in the Platform, including the recording or non-recording of Tenant comments, determines the rights or obligations of any party under a tenancy agreement or under residential tenancy laws. The Platform records information; it does not resolve disputes.
9. Content and intellectual property
9.1 Your Content. As between you and us, you (or the relevant Account Holder) own the Content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display your Content as reasonably necessary to provide and improve the Platform, to generate Reports and invoices, and to comply with our legal obligations.
9.2 Your responsibilities. You represent that you have all rights and permissions necessary to submit your Content and to grant the licence above, including any consents required from tenants, property owners, or other individuals whose personal information appears in a Report or photograph.
9.3 Our IP. The Platform, including its software, design, text, graphics, and branding (but excluding your Content), is owned by us or our licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms, we grant you no rights in the Platform. You must not use our name, logos, or trade marks without our prior written consent.
9.4 Feedback. If you provide suggestions or feedback about the Platform, we may use them without restriction or obligation to you.
10. Privacy
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms and is available on the Platform. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
As an Account Holder, where you upload personal information about third parties (including tenants and property owners), you are responsible for ensuring you have a lawful basis and any necessary consents to do so, and for complying with your own privacy obligations. You must not use personal information accessed through the Platform for any purpose other than the property inspection and management purposes for which it was provided.
11. Third-party services
The Platform relies on third-party services, including Stripe (payments) and Resend (email delivery), and may integrate with others. Your use of those services may be subject to their own terms, and we are not responsible for the acts, omissions, availability, or content of third-party services.
12. Availability, changes, and support
We aim to keep the Platform available and reliable, but we do not warrant that it will be uninterrupted, error-free, or secure. We may perform maintenance, and we may modify, add, or remove features from time to time. Where a change is material and adverse to paying Account Holders, we will use reasonable efforts to give notice. We may also need to suspend the Platform temporarily for maintenance, security, or technical reasons.
13. Australian Consumer Law and warranties
Certain rights and guarantees under the Australian Consumer Law cannot be excluded, restricted, or modified (“Consumer Guarantees”). Nothing in these Terms excludes, restricts, or modifies any Consumer Guarantee that applies to you.
To the extent the ACL applies and the goods or services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for a failure to comply with a Consumer Guarantee (other than one that cannot be limited by law) is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.
Except for the Consumer Guarantees and any warranties that cannot be excluded by law, the Platform is provided “as is” and “as available”, and we exclude all other warranties, whether express or implied, including as to merchantability, fitness for a particular purpose, accuracy, and non-infringement.
14. Limitation of liability
Subject to clause 13 and to the extent permitted by law:
- we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Platform or these Terms, whether in contract, tort (including negligence), statute, or otherwise;
- we are not liable for any loss arising from the accuracy, completeness, or content of any Report, Tenant comment, photograph, or other Content, or from any decision made or dispute determined in reliance on them;
- we are not liable for loss caused by matters beyond our reasonable control, or for loss of Content that occurs in accordance with the data-retention provisions in clause 6.3;
- to the maximum extent permitted by law, no director, officer, employee, contractor, or agent of WA Rental Services Pty Ltd has any personal liability to you arising out of or in connection with the Platform or these Terms, and you agree not to bring any claim against them personally. This clause is for the benefit of, and may be enforced by, each of those persons; and
- our total aggregate liability to you arising out of or in connection with the Platform and these Terms, however arising, is limited to the total subscription fees paid by you to us in the 12 months immediately before the event giving rise to the liability.
15. Indemnity
To the extent permitted by law, you indemnify us and our officers, employees, and agents against any claim, loss, liability, cost, or expense (including reasonable legal costs) arising from or in connection with your Content, your use of the Platform, your breach of these Terms, or your breach of any law or third-party rights, except to the extent caused by our own breach or negligence.
16. Changes to these Terms
We may amend these Terms from time to time. If we make a material change, we will notify Account Holders by email to the registered address and/or by notice on the Platform before the change takes effect. Your continued use of the Platform after the change takes effect constitutes acceptance of the amended Terms. If you do not agree to a change, you must stop using the Platform and may cancel in accordance with clause 6.
17. Notices
We may give you notices by email to the address associated with your Account, or by posting them on the Platform. You may give us notice by email to admin@warentalservices.com.au. Notices are taken to be received when sent, unless the sender receives an indication that the email was not delivered.
18. General
18.1 Governing law. These Terms are governed by the laws of Western Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Western Australia and courts competent to hear appeals from them.
18.2 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations, including in connection with a sale or reorganisation of our business.
18.3 Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms agreed with us, form the entire agreement between you and us regarding the Platform and supersede any prior arrangements.
18.4 Severability. If any provision of these Terms is found to be invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force.
18.5 Waiver. A failure or delay by us in exercising a right under these Terms is not a waiver of that right.
18.6 Survival. Clauses that by their nature should survive termination (including clauses 6.3, 9, 13, 14, 15, and 18) survive termination or expiry of these Terms.
19. Contact us
WA Rental Services Pty Ltd (ABN 14 618 913 198), operating PCRPro
Email: admin@warentalservices.com.au